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F.A.Q'S

  • What is WETT certification?
    • A WETT (Wood Energy Technology Transfer) certified technician has the ability to inspect a wood burning appliance and state whether or not it meets safety standards.
  • What does EPA certified mean?
    • An EPA certified wood appliance complies with strict emissions and efficiency regulations designed to reduce pollution and control energy costs.  In an increasing number of jurisdictions, only EPA certified units are allowed to be installed.  The EPA certification is your guarantee that the stove you are buying will burn cleanly and efficiently, reducing your heating costs and protecting the air we breathe.
  • What is the difference between catalytic converters and secondary combustion?
    • A catalytic converter is a device through which wood smoke is channelled.  It lowers the combustion temperature of the gases, allowing them to be consumed at lower firing.  Secondary combustion mixes air with the exhaust gases, causing them to re-ignite and burn before going up the chimney.
  • Do I need an ash drawer?
    • Ash drawers make cleanup a lot easier and safer.  Instead of scooping out the ashes after every fire, simply dump them into the drawer and empty the drawer every few weeks.  The drawer comes with a lid to prevent the ashes from flying out while they are being taken outside.
  • What is the difference between an insert and a fireplace?
    • An insert is a wood or gas unit designed to fit or insert into an existing masonry fireplace and chimney.  A fireplace is a masonry structure or factory build unit designed for burning wood or gas.  A zero clearance fireplace is factory built and can be safely placed close to walls.
  • Should I choose wood or gas?
    • Both wood and gas are excellent ways to heat your home. Some questions to ask your self include:
      Do I have a reliable and affordable supplier of wood?
      Do I have room to stack and store my wood supply?
      Am I willing to clean out and dispose of ashes?
      Do I want the ability to turn the unit on and off as needed?
      Do I have gas supply to my home?
      What is the look I am trying to achieve?
      How much heat do I want or need?
      Would I rather use fossil fuel or renewable sources?
      Will my floor plan allow for an approximate 5square foot allocation for the unit?
  • Can I burn both gas and wood in the same fireplace?
    • No.
  • What is the difference between B vent and Direct Vent gas fireplaces?
    • A B vent fireplace takes air from the room and exhausts up a single flue.  A Direct vent fireplace uses a double walled pipe which takes air from outside for combustion and then exhausts through another layer of the pipe.  This can also be achieved using two 3” pipes.  B vent can only run vertically like a furnace chimney.  Direct vent can be vented either vertically or horizontally.
  • Will my gas fireplace still operate during a power outage?
    • Gas fireplaces will still light during a power outage because of their millivolt lighting systems.  However, if your unit has a fan, this will not operate without electricity.
  • How should I clean and maintain the unit?
    • Clean the appliance and door with a damp cloth but only when the unit is cool.  Never use an abrasive cleaner.  Glass cleaner, which is designed specifically for either gas or wood, is available for purchase.  The glass should be cleaned when the glass starts to look cloudy.  Note:  Never operate a gas appliance without the glass properly secured in place.
      The appliance and venting system must be inspected before use and at least annually, by a qualified field service person, to ensure that the flow of combustion and ventilation air is not obstructed.  Do not use this appliance if any part has been under water.  Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.
  • How can I distribute heat from the unit to other parts of my home?
    • Air flow is the most important factor in moving heat from one area to another.  Some units are equipped with a blower.  Others allow for gravity vent kits to be added at the time of installation.  Strategically placed pedestal or table fans as well as ceiling and furnace fans will also help with heat distribution.  Additionally, the physical placement of the unit in the room is an important consideration.